How often have we seen a flourish of giving to
famine relief efforts and natural disasters followed by a sharp decline in
giving? Donor fatigue is the term for disengagement from global crises.
How often have we heard Christians say “the poor
you have with you always,” as a justification, for why Christians don’t need to
care about the hungry, the thousands dying of starvation?
If the Salvation Army is going to charge an
allocation on my donation as it’s processed along at every step of the way
they’re no longer getting my money!
What does
the SA assess a 10% administration fee when processing donations to the mission
field? (allocation – cost centers)
Allocation
is the process of splitting certain expenses between internal activity centers (cost
centers). Nonprofit organizations typically use allocated funds for ‘common
costs’ on financial statements, including the Salvation Army. The use of allocations,
the 10% administration fee is a method of recovering administrative costs in
overseeing grants or contracts.
There are
three primary reasons for wanting to allocate expenses:
·
In
order to understand the true financial performance of each of one’s core
activities, one needs to know the true cost of that activity. In addition to
direct programmatic costs for each activity, such as salaries, there are other
legitimate costs associated with each cost center’s activity such as rent,
utilities, equipment, technology, travel, etc. Allocation is a method of
assigning these other expenses to the activity, which then provides a more
complete picture of all the expenses or the true cost of that activity.
·
Cost
Recovery: It’s the importance of knowing the true cost of an activity to be
able to analyze one’s business, in order to fundraise for the entire cost. This
is true whether one is raising money from individuals, foundations, or through
government contracts. By allocating expenses one can maximize the cost recovery
from grants and contracts. If for instance the Salvation Army plans on recovering
the full costs of their services for a contract with the City and County of New
York, then they must allocate costs.
·
Using
generally accepted accounting principles allows the Army to allocate certain
costs to make it easier for the organization! When an organization buys office
supplies for instance it might be difficult, tedious and costly to track which
part of the organization is using the most pens. Cost center allocation
provides a method to assign these costs to an activity center without being
burdened by unnecessary paperwork and bureaucracy.
QUESTION
Is it ethical to drain a
part of AN organization’s donation by almost 30% when most denominations exact
only 10%?
Why are the Army’s administrative costs
three times that of the Baptists and twice that of World Vision?
The
Army’s structure is unique. The SA operates somewhat autonomously in 126 countries,
however with a similar system of hierarchy and control. While our administrative costs are
exacted along the lines of organizations relying on autonomous extraneous
ethical standards the Army does not follow this standard even though the cause
and effect are the same.
The
Army’s ethic, although giving full attention to the consequences (the most
good) is grounded in an authority beyond the good of the act and the SA’s good
intent. It’s based on the authority of the Lord Jesus Christ, not in an office
or institution. Consequently the SA is locked into a rigid system that ensures
exact control and integrity at every level of reporting. Typically when
donating to a missionary field there are three allocations costs assessed, each
at 10%: the donating Territory, International Headquarters and the recipient
Territory. There is an Int’l. Secretary for each world region that is directly
involved in overseeing the budgets and programming for each territory.
Are there any advantages in donating
through one’s local SA?
Many
major donors seek a tax deduction on their donations to recognized charities of
which the Salvation Army is often their first choice. In the USA TSA is
consistently voted America’s favorite charity. And to qualify as a deductible
contribution the donation must be acknowledged in the country of the donor by
the recipient. Most donations made directly to foreign offices of a charity do
not qualify as tax-deductible donations.
The other obvious advantage is the facilitation
of, and exchanges in communication ensuring the donation’s receipt in full and
its usefulness.
Both are key concerns and are often the key in
securing additional funding.
SNAFUS
unexpected but intentional
All persons who have labored on the mission
field can share horror stories of money and equipment that’s disappeared in
thin air.
While assigned with 5 others to re-open the SA
work in the former Soviet Union we had tons of humanitarian aid disappear from
a secure military warehouse patrolled by security guards carrying Kalashnikovs
and accompanied by snarling German Shepherds. (no real surprise) There was the
one-day-old Lada auto proudly being driven by a British reinforcement officer
and who for safety parked it inside her gated and locked car park. On her
arrival at the car park the next morning her pride and joy had vanished. The
gate had not been tampered with; the ingenious bandits had stolen a forklift
and simply lifted the car over the 10 ft high fence.

And then there was the several hundred-foot long rail-convoy carrying produce and baby formula to a town where we’d established an HIV/AIDS support center for 238 toddlers and their families. The train departed Moscow for Volgograd and was never seen again.

And then there was the several hundred-foot long rail-convoy carrying produce and baby formula to a town where we’d established an HIV/AIDS support center for 238 toddlers and their families. The train departed Moscow for Volgograd and was never seen again.
We experienced more such frustrations; break-ins,
hold ups, police shake downs, bribes at the border crossings, bank closures,
etc. Yes, upsetting and would throw us off schedule, but the Russians depended
on us. We were supplying hot meals to 90,000 seniors in Moscow daily through
the SA established soup kitchens. The HIV infected children in Volgograd became
‘family’. And their suffering
became our focus – food, fighting western drug companies ‘dumping’ the drug AZT
on the Russian market with kickbacks to government officials for turning a
blind eye to the expired shelf life, and more.
It’s easy for those of us who’ve been charged
with the same marching orders as Captain Paul Thistle to empathize. Coming home
at night, well past the expected hour with reports to be updated, 4 and 5 day
old faxes to be answered, apologies to staff whose wages were delayed, again…
and the empty fridge because we’d not had time to stand in the 2 hour queues to
buy a loaf of bread and sausage…
Yes, Dr. Paul we can well understand your
frustration knowing what can happen when promised funds and equipment are
delayed, pilfered and misspent!
END PART TWO,



26 comments:
I don't quite understand your math. If someone donates $100 to world services, the whole $100 goes to world services. If someone donates $100 to my local corps center, then I must send 10 percent, or $10 to divisional headquarters in order to cover the cost of audits and other services provided on a regional basis. If divisional headquarters takes 10 percent of that $10 and sends it to territorial headquarters, then as far as my local center is concerned, $90 has remained at home, for a "field service" cost of 10 percent. That is a low administrative cost!
Sven yesterday your comment response to anonymous said, " The difficulties Dr. Thistle experienced were unique."
Then anonymous asked how Dr. Thistle's experienced difficulties were unique? You did not answer that question. Please explain.
Or did you mean his difficulties were unique because the Army called him on his independent fundraising whereas other missionaries have always done this and were never called on it?
Canada
To Bob Chase. I take it that Sven means that if you give $1000 to Partners in Mission formerly called Self Denial that every HQ's that money goes through takes a tithe. Therefore if it goes to DHQ $100 comes off = $900 and then if DHQ forwards it to THQ another tithe is taken off, so less $90 = $810, THQ forwards that to IHQ where another tithe comes off, so less $81 = $729 and IHQ forwards it to missionary THQ's where another tithe comes off, so less $73 = $656 by the time it reaches a destination like the HH.
If this is indeed what Sven means, that's a 40% admin cost, granted the amount gets less through each HQ's that the money goes through. However, this is an unacceptable admin cost on givings to foreign missions. World Vision takes off 20% and many smaller charities take off 10%. Taking off a tithe at every HQ's stop along the way is ridiculous. Why would people give to an organization that does that?
I take it this is what Sven means.
Canadian territory
Friends, I believe much was lost in the translation, EH?
Thank you Canada for clarifying your multi level admin costs. In the USA the World Services (SD to older Salvationists) is free of and costs at the Divisional level. I've requested clarification on and admin costs at THQ, NHQ, IHQ and receiving THQ.
But, the issue as it pertains to Dr. Thistle and the Howard Hospital and designated gifts are absolutely subject to the multi-level administrative costs.
Here's an example of how this might affect a missionary program... A donor learns of a need for specialist hospital equipment in a SA hospital (there are some 256 SA hospital/clinics worldwide staffed by 5,386 Doctors/medics) in a country experiencing run-away inflation which is quite common. The doctor/hospital is in need of an ambulance costing $100,000.00 0n Jan 1.
Here's a sample time line; $100,000 donated to THQ A, 90,000.00 forwarded to IHQ, 81,000.00 forwarded to THQ B. THQ B deducts a small admin cost and 79,000.00 is received by the hospital on April 1- inflation is running at 10% per month, and the money is received in local currency, not in the preferred hard currency, US$ or German DM weakening the gift by a further 35%. The cash in hand is now $49,000.00. One can well understand the objection to this system by the donor and absolute frustration of the doctor/hospital.
From personal experience, I can share that in two of the countries where I served, the inflation level was at 100% per month, which meant that a delay in receiving financial support by just one or two weeks (SOP) impacted negatively on every facet of the services we provided. Personal funds (credit cards) and the direct financial support of friends and family kept the SA in business. Not a complaint, just the facts. I'd do it again tomorrow!
To Sven
If it's not a complaint, then it should be! It's appalling, especially as TSA has a reputation for being a charity with low admin costs. I am a salvationist of many years' standing but I send all my personal overseas donations to other organisations like Barnabas Fund.
TSA has a lot to answer for.
UK Soldier
I think Bob Chase is spot on in comment 1.
Sample:
Corps to DHQ: £1000 :10 = £100
DHQ to THQ: £100:10 = £10.00
THQ to IHQ: £10.00: 10= £1
This simple formula leaves £900 in tact for the purposes intended as the various official tithes are not paid on the full gross donation every time but on the tithe itself.
As a CO I have never begrudged paying an income tithe as in most appointments the corps has received far more back in Mission Support than it paid out.
Most donors find it quite acceptable that 10% is being used for administrative structures in support of the cause.
As a CO I have always received all donations in full, and when I prepare the books 10% is deducted as a tithe, which funds both DHQ and THQ.
The system alluded to by Sven may well be true, but it is not what I have known.
I'd like to answer two questions. On the "centage", when things are working well, I have not found it to be a problem. Donors can understand that there are administrative costs, and are willing to pay if it guarantees that the donation arrives quickly, safely and is used appropriately. For some years, we would get a list of donors from IHQ, and were able to write letters of thanks and send photos. The Salvation Army differs from World Vision in having a large number of indigenous officers at the front line. These have been invaluable in finding those most in need, distributing aid in emergencies and training their congregations in healthy living. A University study in 1974 showed that the key factor in development among peasant farmers was religion, with the Salvation Army and Seventh Day Adventist regions coming out tops. So key to our preventive programs were our officers, with their teaching that was Biblical and practical at the same time. The centage and the (then) Self-denial funds taken for supervision were well worth it. In fact, when World Vision worked in our area, much of the "volunteer" labour was done by SA Officers. I used to take the photos of sponsored children.
The second question is "What was unique with Dr. Thistle's situation?" Following Independence from an oppressive white government, African leaders objected to anything smacking of white control. This was very strong at THQ Zimbabwe, where even auditors from IHQ were seen as neo-colonial. Both the International Secretary for Africa and the TC (who were very good friends with each other) felt this way, the former balking at any supervision of the building of the new Howard Hospital, and the latter insisting that all donations come over her desk, be spent as she wished, and not be accounted for. A $250,000 donation for Dr. Thistle's work was refused because the donors could not assent to these conditions. Donations had a habit of being delayed or disappearing altogether. So more and more, Dr. Thistle had to rely on direct donations to keep the hospital going, often brought by hand by volunteers. This could not be tolerated by the TC, so she terminated the volunteer program and set about to get a more pliable doctor in charge of Howard. Without his knowledge, various charges were brought up against him at IHQ (I have a list) until, at the present time, Dr. Thistle has a very low reputation among IHQ and THQ officers. All this is in sharp contrast with the views of the Zimbabwe people at all levels, who think very highly of him. So when the TC asked for Dr. Thistle to be removed, the General consented and tasked the International Secretary and TC to carry out the task, which they did in a vindictive way that was negligent in not providing (even a year later) a replacement for his skills. I wrote the General at the time (August 15,2012) warning her that this would result in deaths, with consequenses bordering on the criminal, but she refused to question what she had been told by the International Secretary for Africa. I have seen a letter from the office of the IS telling Paul to forget about his patients, forget about his nurses, "they are in God's hands now," something his medical ethics, let alone Christian ethics, would not allow him to do. It was an illegal and unethical order, and refusing to obey it cost him his officership.
A gag order has kept people ignorant of these things. Official reports continue to give glowing reports of the restoration of the hospital, while visitors are not allowed to see the wards -- last week there were 5 patients on female ward and 4 on male ward, while the two Zimbabwean doctors kept busy with private practice. Many are dying. Visiting donors have been refused permission to give SA schools fees for AIDS orphans -- they have to go through THQ. That is what is unique about this situation, and so different from the Army I once knew. Compassion, honesty, transparency, Godliness -- core values are missing, replaced by a false "loyalty" that amounts to idolatry. I pray for our leaders.
Bravo for Major Dr. Jim Watt, for his courage and integrity.
His comment should receive a full page post of its own on this site for everyone to see.
This is the kind of information that should be in the hands of every member of the High Council when it meets.
At last we have the "real" answer for the termination of Dr. Thistle!
Anonymous, why not send a copy of the Doctor's letter to each HC delegate at the Heathrow hotel?
Sven, you might explain why the "German DM" is a "preferred currency" for transfers to mission field work. Readers born after 2002 may not know what a Deutsch Mark is.
Thank you Major Dr. Jim Watt. Yet again you have gone out on a limb to bring the truth to light and explain this situation which you are most familiar with, being the predecessor of Dr. Paul Thistle at HH. You personally know the key players in this saga, have first hand staff contacts on the ground at the Howard, and communicate with officers in Zimbabwe. Your word has been trustworthy in this debacle from the beginning and it has been confirmed by other sources - for example, a free lance Canadian photographer who went to Zimbabwe who was denied entrance to the compound of the HH even though in previous years his photos were used by the Army in their periodicals. I personally met this photographer over Christmas holiday time and his story confirmed your account of things. Also recently, two visiting Norwegian nurses who had worked at the Howard confirm your story about the donation for AIDS orphans being refused.
I totally agree that our former General approved actions which are bordering on criminal because of their consequences. Perhaps the fact that she is gone is evidence that God is working in this situation. I would like also to see the spin Dr. officers who made glowing reports of the Howard's functioning to be disciplined. They have exhibited loyalty to the Army's hierarchy and system at the expense of honesty, transparency and righteousness.
Unlike some, I have not left the Army over this, I have not removed my uniform, but I choose to hope and pray that at the upcoming High Council this debacle will be discussed and leadership will take appropriate action by:
1.Acknowledging publicly that tragic errors were made, repenting of them, and questioning nominees for the General on what they would do going forward to both rectify past wrongs and prevent future situations like this.
2.The newly elected General officially and publicly apologizing in writing to the community of Chiweshe for leaving them with no surgeon for a year (and likely longer), resulting in loss of lives and very compromised health care.
3. Apologizing to the Thistle's for allowing Com. Chigariro to order them out of their appointment in 24 hours with a 48 hour deportation order, causing Dr. Thistle to break his solemn oath as a Dr. by forcing him to abandon his patients without an adequate replacement.
Should Dr. Thistle also be offered back his position as CMO of HH? Of course - perhaps as an employee since they terminated his officership. That would be in some way rectifying a wrong of the past. Since a Swedish Dr. is heading for Zimbabwe, perhaps Dr. Thistle could be invited to train him and there could be two surgeons at the HH.:)
Thank you Dr. James Watt for this insightful comment.
Canadian territory
I find it more than just a little curious that both Vinece Chigariro and Amos Makina ended up in the January 2013 moves. Chiagariro transferred out of Zimbabwe and Makina into retirement. I found one site that listed Makina's year of birth as 1947, so it is plausible that he retired at age 65. Nonetheless, it is still highly curious.
Do you think that Amos Makina was named after Amos the prophet who asked the question: "What does the Lord require of you but to do justice, and to love kindness, and to walk humbly with your God?"
Remember what the sole reason for the High Council is: to elect a new General.
It has got no other purpose and there will be no other items on the agenda.
So I for one do not expect any response from the HC as it will not be forthcoming nor discussed as part of proceedings.
Throughout its 137 years history there has been many global concerns not dissimilar to HH in Zimbabwe and the SA has survived them all somehow. Every one is one too many but as General Arnold Brown once stated that the Army, besides being a Christian entity is also 'big business' with all its associated issues. Funding its world-wide social work operations - especial health and educational work in the poorest nations - has always been and probably will always be on a wing and a prayer. IHQ can only act as co-ordinating agent for by itself it does not have the financial resources to finance hospitals and schools.
Whilst HH is of course a big story for those directly involved, further afield this is not likely the case as each territory and TC will have their own more local pressing on-going financial, political and economical issues to deal with.
We who are part of the very limited group of self financing territories should count our blessings!
I came across this quote today:
"If we trust then we have to expect that sometimes there will be failures but if we are not prepared to trust anyone then we get the service we deserve!"
(Charles Durman)
Such an issue is I believe the business of the HC and should be on the agenda and/or be brought up when nominees are questioned. The tragic consequences in Chiweshe are ultimately the result of General Linda Bond's decision to rely on the advice of Commissioners Makina and Chigariro. Therefore nominees for the next General should be questioned on how they will deal with this on-going debacle since people are still dying for lack of a surgeon in Chiwese. Nominees should also be questioned on how they are going to rectify wrongs done in this situation and how they foresee preventing such tragedies in the future.
This crisis happened by the decision making of the highest level of leadership and because the crisis is on-going, the problem devolves to the next General. So this issue/topic is very much the business of this HC and may have a huge impact t.
their election choice.
Canada
The resolution to the issues around the Thistles and Howard Hospital, certainly, will not be decided during the High Council.
However, this issue has to be part of the discussions when reviewing and selecting a new General. The character, the mind-set, the attitudes that any nominee displays about this issue is more than relevant to how the next General will handle the resolution of the HH issue, and future issues and challenges that are going to come up.
The Salvation Army's history of "surviving somehow" 137+ years facing issues similar to HH and Zimbabwe... all I can respond to that is to say just because TSA has managed to get through past issues is no assurance that future issues won't sink the organization.
Perhaps it is time to section off the missions work into category of its own, with a leadership tree that coordinates all facilities under one leadership... much like the two branches of Army work here in the US - the corps/community centers and the ARCs.
And the leadership worldwide cannot say "well, it didn't happen in my backyard"... because some day their backyard may be the site of the next issue.
The leadership is in crisis...
Jolinda, I believe that from an IHQ management perspective this is just one of many problematic concerns at any one time that reaches one of the Zonal IS/ CoS and ultimately the General's desks.
Should all these too become part of the forthcoming HC deliberations? Whilst the General has ultimate responsibility for any decision made or taken, he/she is not a free agent to make independent decisions without extensive consultations and agreement of the senior commissioners, and others, as advisors.
The HH situation is not an exception nor is it the rule either. Whilst for the people and territories concerned this is of course a massive issue that requires urgent remedial action, there are 1001 others word-wide at the same time to be confronted and dealt with.
I am currently re-reading General Arnold Brown's 'The Gate And The Light'. In it there are some fascinating insights on what he had to deal with as CoS and General in international big business terms and how it was done to keep the organisation functioning and together.
I am under no illusion that whilst IHQ primarily exists for the Salvationist spiritual communion of saints, it also has to be a competent international business concern (with an annual overall global income and expenditure of multi $billions / 121.000 payroll and commitment to established programmes etc) and at the same time run along on Christian ethical principles. This is not mutually exclusive territory yet a good balance is not always easy to achieve.
No wonder the SA has always availed itself of the best possible legal advice to protect itself. William Booth availed himself only of the finest legal minds available!
Lets hope, pray and work towards a satisfactory solution that put HH on a much sounder footing than it was ever before.
I think most of us are aware as to what the sole purpose of the High Council is. However, it seems that there are to be two days of ‘pre-High Council’ meetings on 26th & 27th July. According to the latest press release it is not until Sunday 28th when ‘they will share in prayer together as they prepare for the sacred task …’.
Perhaps, the tragedy of HH will be on the agenda for the pre-council meetings. It should be!
As an aside, can anyone recall when there has not been a public welcome to the High Council and any ideas as to why there is not one on this occasion?
DW
To anonymous re your answer to Jolinda.
I'm sure you're right that there are, " many problematic concerns at any one time that reaches one of the Zonal IS/ CoS and ultimately the General's desks."
But not every issue results in loss of life and deprivation of a human right to health care. Nor does every issue cause a Dr. to break their oath by forcing them to abandon their patients without suitable replacement. I think these concerns are clearly very serious probably more so than the myriad of concerns you mention above.
Also your attitude seems to be there are so many concerns, why do anything about this one in particular? This situation raises very big issues like Jolinda points out and I am of the opinion like Jolinda that the character, the mind-set, the attitudes that any nominee displays about this issue is more than relevant to how the next General will handle the resolution of not only the HH issue, but also future issues and challenges that are going to come up. "
Canada
I, too, was concerned about 'anonymous to Jolinda'.
I don't think you can justify what was happening at the Howard hospital with a spiel about the competency of TSA's business concerns. What about the humanitarian concerns in this situation? What about the health concerns of the people needing medical treatment who were denied it - what about the business concerns of Dr Paul Thistle, who saw his means of efficiently running the hospital fade into oblivion by the 'flexibility' of fund allocation and lack of accountancy by high ranking SA officials? And what about the total inability to root out the core of the problem - the refusal to appoint external auditors, and no culpability of the people involved, other that Dr Thistle being made a scapegoat? That is inexcusable - as is the spin that has continued from IHQ since this began, and is still going on today.
I do believe that the General should have sought out other opinions apart from her ISA and others close to her. It shows naivety, lack of judgment and an unhealthy reliance on those high ranking officials around her - there are always two sides to every argument, and in a situation as serious as this, she should have, in my opinion, at least visited the Howard hospital and Dr Thistle and then made an informed decision as to the correct course of action.
Dr Thistle is now saving lives in Karanda hospital, where evidently fund raising is less problematical. God has honoured his courageous stance, and TSA has been the loser. God is not mocked.
TSA clearly needs to look at Finance overseas. I don’t believe the HH is the only incident. I have a friend who received a donation which was conditional on it being spent overseas. He said this:
It has been sent off to IHQ and no doubt will limp along from there. I haven't a great deal of faith in IHQ nor the overseas THQ's. From what I see, monies seem to go into big holes and don't often reach the intended person. Far better I think would be to donate it direct.
This is shocking. When ordinary rank and file soldiers can obviously see their spiritual superiors condoning such actions and actually defending them, I really fear for the future of TSA. Standards of honesty and integrity should be universally the same, because we all live by the same spiritual rules, wherever we live. If some overseas territories to not conform to these rules, then they should be disciplined and shown the correct way, not appeased. God requires us as individuals to be obedient to Him in everything we do, and we are taught and encouraged to honour Him in all aspects of our lives, including our finances. This also applies to TSA. It should be honest and transparent in ALL its dealings, and the reason that the Howard Hospital situation is being discussed so extensively is because nothing coming out of IHQ on this tragic subject seems credible.
UK
"why not send a copy of the Doctor's letter (Major Dr. James Watt's comment here)to each HC delegate at the Heathrow hotel?"
Whoever you are, what a great suggestion.
Just a reminder to write to our TC's to ask them to make sure this issue gets discussed at the HC and that it be used in questioning nominees like Jolinda has suggested.
I have written today to our Canadian Commssioner and to the CoS.
Canadian territory
the reason the issue is relevant to the HC is that at least one of those implicated is a delegate to the high council and will vote for the next general.
Vinece Chigariro is said to be Amos Makina's second wife.
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