
I have a question that’s been nagging at me for quite some time in regards to people who resign from Salvation Army officership. It’s relatively simple: what would have made enough of a difference for you to remain as an active officer?
As a college student contemplating officership, I wrote a paper on the Adult Rehabilitation Center programming and realized that there was little research available regarding the people who took part in that program. Little did I know at that time, but that early observation was to be a common factor as I encountered Salvation Army programming in a variety of venues. We may track statistics, but at least as far as I’m aware of, we do little analysis outside of research papers for – guess what – college courses. We’ve got lots of anecdotal evidence but little solid research pretty much across the board.
If we as a movement are concerned about the retention of officers – which I believe we are – might we learn something by asking those who have left about their experience? And guess what? We now have a ready-made research base of 300+ former officers. Is it time to ask some questions?
Would a change of appointment have made a difference? Would longer appointments or more input into change have helped to avoid a resignation? Would mediation concerning divisive corps issues or disagreement with headquarters have impacted the decision? Would more money have helped – either in salary/allowance or in resources for ministry? What about single spouse officership options? A sabbatical? The possibility of secondment (assignment outside of the normal officer positions) for one or both spouses? Was professional counseling offered? Did it help to clarify the presenting problems? Was the major problem with the work you were doing, the structure of the Army, or doctrinal concerns? Did lack of affirmation play a role?
Was there adequate interaction with the supervising officer (DHQ, THQ) or the pastoral care officer prior to the termination/resignation being finalized? If asked to resign because of misconduct or ineffective service, was there a plan for restoration or improvement of service? What happened to the spouse in the case of misconduct? Was there information about resignation or early retirement options that might have helped?
And no, I don’t have the time to do the research – I’ve got my own Kroc fish to fry these days, and I’ve paid my dues with research papers over the years. Whether as a student paper or something that comes from the administration, it would seem that by asking the right questions of enough people, we could get a better sense as to whether we should give more time and effort to retention (as would appear to be the case based on the personal testimonies of those on the FSAOF blog), or if there really is little that can be done on that end, leaving us to concentrate on recruitment rather than retention. But beyond that, asking the right questions may provide a sense of hope to those on the brink of resignation as well as help those within the Army to be more sensitive to the needs of their peers and those they supervise.

From the FSAOF blog Administrator
THE FSAOF RECENTLY POSTED OUR 3RD BLOG POLL IN A EFFORT TO CLARIFY CERTAIN ISSUES PERTAINING TO PROFILE OF OUR THOUSANDS OF VISITORS.
ON JUNE 5, 2010 WE WILL POST A FURTHER SURVEY FOCUSING DIRECTLY ON WHY SA OFFICERS RESIGN AND THE DURATION OF THEIR LENGTH OF ACTIVE SERVICE.
AND IN MID-JUNE WE'LL FOLLOW UP WITH: WHAT, IF ANY FACTORS, MIGHT HAVE CAUSED 'FORMERS' TO REMAIN IN OR RETURN TO ACTIVE SERVICE. PLEASE FEEL FREE TO FORWARD QUESTIONS YOU DEEM RELEVANT TO THE SURVEYS.
FOR THOSE 'FORMERS' WHO JOINED OUR FELLOWSHIP IN THE LAST 6 MONTHS OR SO, PLEASE TAKE TIME TO READ THROUGH SOME OF THE HUNDREDS OF COMMENTS IN OUR PRIVATE FSAOF FB SITE.
FINALLY, PLEASE READ DEB'S NOTE ON THE FB PAGE. IF YOU ARE NOT YET INCLUDED IN THE FORMERS' DISPO.